Shipping and return policies for Alec Empire

Shipping Info
Shipping and return polices for Alec Empire

Shipping Info
SHIPPING TIMES

Germany: Most in stock items ship within 1-3 business days. Once shipped,
please allow 2-5 business days to arrive.

Orders within Europe usually take 4-6 business days to arrive.
For international orders (USA / Asia / rest of the world) please allow 6 -14
business days for delivery.

Please note that your order may be subject to import duties and/or taxes
imposed by Customs when your order reaches your country. The Hellish Vortex
GmbH is not responsible for taxes and customs charges, please check your
countries policies.

SHIPPING METHOD

Ordered items will be dispatched from Germany by German standard postal
services as registered mail after receipt of payment.

For further information, help or assistance, please do not hesitate to
contact us.
Our staff will look forward to helping you with any queries you may have!
shop@eat-your-heart-out.com
Return Policy
Return Policy
The Hellish Vortex GmbH will honor returns and exchanges for up to 30 days
from the date we ship the items.

We will NOT accept returns or exchanges on clothing that has been washed or
worn!

Return address:

THE HELLISH VORTEX GMBH
ORANIENSTRASSE 161
10969 BERLIN
GERMANY

EXCHANGES

Send the items you would like to exchange back to us along with the original
invoice/packing slip. You may want to make a copy of this invoice for your
records. Be sure to include a note with your phone number, a brief summary
as to why you are exchanging this merchandise (ex: too big, etc..).
Exchanges will be subject to additional shipping charges. All returned
merchandise must be in its original condition.


For further information, help or assistance, please do not hesitate to
contact us.
Our staff will look forward to helping you with any queries you may have!
shop@eat-your-heart-out.com